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Warranty Info

Genuine Eminence Service Options

All Genuine Eminence loudspeakers are supported by a 7-year warranty against any manufacturer's defect. All retail customers should contact your Eminence supplier for warranty and service information.


Genuine Eminence Seven-Year Limited Warranty

The Genuine Eminence warranty remains in effect for seven years from the date of manufacture. Your warranty covers all defects in material and workmanship except: damage caused by accident, misuse, abuse, product modification or neglect, or damage incurred during shipment; damage resulting from the performance of repairs by unauthorized Genuine Eminence recone/repair centers; claims based upon any misrepresentation by the seller; any Genuine Eminence product on which the date code/serial number has been defaced, modified or removed.

Eminence will pay all labor and material expenses for all repairs covered by this warranty. Please be sure to save the original shipping cartons. A charge will be made if replacement cartons are requested. You are responsible for transporting your product for repair or arranging for its transportation and for payment of any initial shipping charges. Eminence will pay the return shipping charges if repairs are covered by the warranty. Eminence's liability is limited to the repair or replacement, at our option, of any defective product and shall not include incidental or consequential damage of any kind. 

This warranty gives you specific legal rights and does not affect your statutory rights within your own country. You may also have other rights which vary from state to state and country to country. If your Genuine Eminence product ever needs service, contact us at

Eminence Speaker, LLC
838 Mulberry Pike, P. O. Box 360
Eminence, KY. 40019
or contact the distributor or dealer where you purchased the product.

Please do not ship your product to the factory without prior authorization. Use the email address, warranty@eminence.com, for warranty issues only. For all non-warranty issues, please contact Eminence at info@eminence.com.

Eminence recommends contacting one of the following companies for non-warranty service issues:

Advanced Sound
510 Randolph St. Knoxville, TN 37917-6762

Audio Lab of Georgia
3611 Clearview Place Doraville, GA 30340

Bronx Electronics and Prosound Co.
3382A Boston Rd. Bronx, NY 10469

Central Florida Speaker Repair
714-716 W. Smith St. Orlando, FL 32804

Gabriel Sound LLC
6 Industrial Road, Unit 12 Pequannock, NJ 07440

Lil' Peanut Productions
735 N. Lynhurst Dr Ste B Indianapolis, IN 46224

Loudspeakers Plus
450 S. Spruce st. Unit G Manteno, IL 60950

Orange County Speaker
12141 Mariners Way Garden Grove, CA 92843-4023

Simply Speakers LLC
2826 23rd Ave N St Petersburg, FL 33713

The Speaker Exchange
8217 North Nebraska Ave. Tampa, FL 33604
800-849-6972 813-237-4800