Refund policy

Return Window

30 days from delivery date for items purchased directly from Eminence via eminence.com website.

Condition Requirements

Items must be in new, unopened condition with original packaging, accessories, and documentation.

Return Process

Contact info@eminence.com to initiate returns.

Return and Restocking Policies

• Should item require return, the customer will be responsible for return shipping costs
• No restocking fee for unopened products in original sealed packaging returned postmarked within 15 days of delivery
• 10% restocking fee for all other qualifying returned items
• Installed items showing wear or damage from mounting are not returnable

Processing

3 business days inspection upon receipt of returned product, 3-5 business days refund processing to original payment method.

Technical Support

Technical questions answered via info@eminence.com.

No Phone Support

We do not provide phone-based installation support or technical troubleshooting.