Warranty Policy

LIMITED WARRANTY COVERAGE

Coverage Period: Three (3) years from date of purchase for products purchased from ciareusa.com. This is a "Limited Warranty" under the Magnuson-Moss Warranty Act.

Federal Compliance: Our warranties comply with the Magnuson-Moss Warranty Act. Your warranty remains valid regardless of what replacement parts you use or who performs maintenance, unless we provide specific parts or services at no cost to you.

Consumer Rights: Nothing in this warranty limits your rights under the Magnuson-Moss Warranty Act, Kentucky Consumer Protection Act, or other applicable consumer protection laws.

COVERED DEFECTS

This warranty covers defects in materials and workmanship under normal use:

  • Component manufacturing defects
  • Premature failure within rated specifications
  • Performance below published specifications under proper use and installation

WARRANTY EXCLUSIONS

This warranty does NOT cover:

  • Damage from exceeding published power ratings or impedance specifications
  • Damage from improper installation, wiring, or system integration
  • Damage from amplifier overload due to either excessive signal input or excessive electrical load on the amplifier output
  • Physical damage from impacts, environmental exposure, or accidents
  • Normal component aging, cosmetic damage not affecting performance
  • Damage from tampering, modification, or unauthorized repair
  • Installation-related issues or system compatibility problems

WARRANTY PROCESS

  1. Initiation: Submit warranty claim to info@eminence.com with proof of purchase
  2. Documentation: Provide photos, detailed issue description, and system information
  3. Evaluation: Technical review within three (3) business days

REPLACEMENT STANDARDS

  • Within 90 Days: New replacement product
  • 90-1095 Days: New or factory-certified replacement with full remaining warranty
  • Discontinued Products: Equivalent current model at our discretion

TECHNICAL SUPPORT

Email Support: Technical questions answered via info@eminence.com.

No Phone Support: We do not provide phone-based installation support or detailed technical troubleshooting.

LIMITATION OF LIABILITY

Warranty Limitation: TO THE FULLEST EXTENT PERMITTED BY LAW, this warranty is your exclusive remedy. We are not liable for indirect, incidental, special, consequential, or punitive damages.

Product Defects: Nothing in this warranty limits our liability for personal injury or death caused by our negligence or defective products, as prohibited by law.

COMPLETE WARRANTY TERMS

These warranty terms are available at eminence.com. For warranty service, contact info@eminence.com.